1. Information we collect
We may collect the following categories of information:
- Identity & contact: name, work email, phone number, company name, job title, and country.
- Account & subscription: username, plan tier, employee counts, billing status, and support tickets.
- Payment-related data: processed by the authorized payment partner identified at checkout, or by bank transfer where agreed. We do not store full card numbers on our servers.
- Usage & technical data: IP address, browser type, device identifiers, pages viewed, and product usage logs necessary to operate and secure our services.
- Communications: messages you send via contact forms, chat widgets, email, or demo requests.
- Workforce attendance & identity data (customer-controlled): when you use Axix HCM or attendance products, your organization may upload employee records, attendance events, or check-in enrollment data subject to your employer's policies.
2. How we use information
We use personal data to:
- Provide, activate, and maintain SaaS subscriptions and trial accounts.
- Send login credentials, invoices, product updates, and service notifications.
- Process payments and manage billing through our payment processors.
- Respond to sales inquiries, support requests, and security incidents.
- Improve our website, products, and customer experience through analytics.
- Comply with legal obligations and enforce our Terms of Service.
3. Legal bases (where applicable)
Where GDPR or similar laws apply, we rely on contract performance (delivering subscribed services), legitimate interests (security, product improvement, B2B marketing to business contacts), consent (where required for marketing cookies or optional communications), and legal obligation.
4. Sharing and processors
We do not sell personal data and we do not sell consumer marketing lists. We may share information with trusted subprocessors that help us operate our business, including cloud hosting (e.g. AWS), email delivery, analytics, CRM, the payment processor identified at checkout, and Frappe/ERP integrations configured for your account. Each processor is bound by contractual data-protection obligations.
5. International transfers
Axix Technologies LLC (Axix Technologies LLC, Wyoming, USA) maintains its Registered Office in Cheyenne, Wyoming, United States. Data may be processed in the United States or other regions depending on hosting and subprocessors. We implement appropriate safeguards for cross-border transfers where required by law.
6. Data retention
We retain account and billing records for as long as your subscription is active and for a reasonable period afterward for legal, tax, and dispute-resolution purposes. Trial and marketing data is retained according to operational need or until you request deletion where applicable.
7. Security
We use encryption in transit (TLS), access controls, role-based permissions, audit logging, and secure development practices. No method of transmission over the Internet is 100% secure; we continuously improve our security posture including CyberDragon.ai-aligned monitoring for enterprise deployments.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, or to object to certain processing. Workforce users should contact their employer (the data controller) for HR-related data; business account holders may contact us directly.
9. Cookies and analytics
Our website may use essential cookies for security and session management, and optional analytics cookies (such as PostHog) to understand traffic patterns. You can control non-essential cookies through your browser settings or any cookie banner we present.
10. Children
Our B2B services are not directed to individuals under 16. We do not knowingly collect personal data from children.
11. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change, and material updates may be communicated via email or an in-product notice.
12. Contact us
Privacy inquiries: info@axixtechnologies.com
Registered Office — Cheyenne, Wyoming, USA
1501 South Greeley Hwy, Cheyenne, Wyoming 82007, United States
+1 5106037699
info@axixtechnologies.com