Customer Success

SaaS Implementation & Customer Success Services

Professional onboarding, configuration, and support services for Axix SaaS subscribers.

Axix provides implementation and customer success services exclusively for organizations subscribed to Axix cloud software. We do not sell custom development, agency work, or outsourced IT projects — every engagement supports your licensed SaaS products.

Onboarding & Implementation

Structured go-live programs for Axix ERP, Axix HCM, CyberDragon.ai, and other subscribed modules — with phased rollout, admin training, and success criteria defined in your statement of work.

  • Discovery workshops and module selection
  • Configuration aligned to your subscription tier
  • Go-live support with named implementation leads
Request implementation

Data Migration Services

Migrate finance, HR, visitor, and operational data from legacy ERP, spreadsheets, and on-prem systems into Axix SaaS — with validation, reconciliation, and rollback planning.

  • Legacy ERP and HRIS extraction templates
  • Document and master-data migration for IDP subscribers
  • Cutover playbooks with audit trails
Plan a migration

Training & Certification

Role-based enablement for administrators, security operators, and power users through Axix Academy certificate tracks.

  • Product-specific admin and operator courses
  • ICS cybersecurity and ERP operations certifications
  • Enterprise cohort training for teams of 5–500+
Explore Axix Academy

24/7 Enterprise Support

Subscription-backed support with defined SLAs, dedicated customer success managers on enterprise plans, and escalation to engineering for production incidents.

  • Tiered response SLAs by subscription plan
  • Dedicated success managers for multi-product deployments
  • Arabic and English support for GCC and global accounts
Contact support

API Integration Support

Integration guidance for Axix Hawk licensing APIs, Axix IDP ingestion pipelines, webhooks, and ERP connectors — scoped to your SaaS subscription entitlements.

  • Hawk SDK and on-prem agent deployment assistance
  • IDP → ERP document routing patterns
  • Webhook and SSO integration for enterprise tenants
Talk to integration team

Ready to deploy your Axix SaaS subscription?

Implementation services are available to active and trial subscribers — start with a product plan or speak with customer success.